Refund Policy

1 - LIMITED WARRANTY

HyTech Metal Works LLC warrants to the Buyer that Products will not be defective in material or workmanship (the Limited Warranty).  HyTech Metal Works is not liable for a breach of the limited warranty if:

  • Buyer makes HyTech Metal Works LLC aware of defect beyond 90 days of the original purchase date
  • Buyer does not make reasonable effort to allow HyTech Metal Works LLC to verify the defective claim
  • The defect arises due to improper use
  • Buyer or a third party modify or repair the Product
  • Product was sold at a discounted rate (blem, used, scratch & dent, etc.)

The limited warranty does not cover defects, damage, or deterioration resulting from normal use and exposure (wear and tear).

HyTech Metal Works LLC products may contain, be contained in, be packaged with, or otherwise incorporate products manufactured by a third party. These third party products are not covered under the limited warranty, with the only warranty being that of the original manufacturer (if applicable).

Should a replacement be needed according to the limited warranty, HyTech Metal Works LLC will coordinate & cover costs for shipping. The carrier will be chosen at HyTech Metal Works LLC’s discretion. Subject to HyTech Metal Works LLC’s discretion, buyer may be required to ship defective unit back to HyTech Metal Works LLC via a return label included with the replacement product. Should a return of the defective product not be required, buyer agrees to never resell the defective unit.

Please reach out at hytechmetalworks@verizon.net for issues regarding warrantied products.

2 - RETURNS

Approval & Eligibility

Returns must be authorized before shipping items back. Please contact us at hytechmetalworks@verizon.net , We will notify you via email if the return is authorized or if the return request contains items that are non-returnable.

What is eligible for return?

  • Unused items in their original packaging not covered in the below section are eligible for return & refund within 30 days of the original delivery date.

What is not eligible for return?

  • All sales on custom, blem, scratch & dent, used, sale, or other reduced-price products are ineligible for return or refund.
  • Shipping costs.
  • Any item not in its original condition, damaged, or missing parts.
  • Products showing signs of wear, damage, abuse or alteration (including damage incurred in the return shipping) may not be eligible for a full refund. Partial refunds will be assessed on a case-by-case basis, and may result in zero refund.

3 - SHIPPING

Once the return has been authorized, ship items to:

HyTech Metal Works LLC
1252 South Ave.
Plainfield, NJ 07062
United States

  • Write “RMA #[your original order number]” in permanent marker on the outside of the box (e.g. RMA #1001).
  • Place the packing slip or order receipt on the inside of the box.
  • You are responsible for arranging the return shipping and associated costs.
  • We request that you send the tracking number for your products in response to our return authorization email. You are responsible for any shipping insurance. HyTech Metal Works LLC is not responsible for lost or damaged packages.
  • The date the package is received at the shipping carrier facility must be within 30 days of the original delivery date to be eligible for return.
  • If received items are used, damaged, or otherwise non-returnable according to this policy and no refund is issued the customer is responsible for return shipping to them (if desired).

4 - REFUNDS

  • Once your return is received and inspected, you will receive an email notifying you of the return status and we will process the refund (if the return is accepted).
  • Returns incur a 10% restocking fee, this will be deducted from the refund amount.
  • Refunds will typically be processed to the original payment method. This may take up to 10 business days to appear in your account (non-US accounts may take longer).
  • Should you desire store credit instead of a refund to your original payment method a store credit code can be issued. This is the recommended refund method if you plan to re-order products, as funds will be available as soon as the return is processed.